Welcome to the KlyroPaws FAQ page!
Here you’ll find answers to the most common questions about shipping, tracking, orders, returns, and our pet products.

If you still need help, our team is always here for you.

📦 Orders & Shipping

1. How long does shipping take?

United States: 5–10 business days
International Orders: 14–31 business days
Shipping times may vary during holidays or periods of high demand, but we work hard to deliver as fast as possible.

2. Do you ship internationally?

Yes! KlyroPaws ships worldwide. International shipping estimates range from 14–31 business days depending on your location.

3. How long does order processing take?

Orders are processed within 1–3 business days before shipping.
You’ll receive a confirmation email once your order is scanned into the carrier system.

4. How do I track my order?

Once your order ships, you will receive a tracking number via email.

You can check the status of your delivery at any time using our Track Your Order page.

5. My tracking number isn’t updating what should I do?

This is normal during the first few days of transit.
Tracking updates once the package reaches major sorting centers.

If it hasn't updated after 5 business days, contact our support team and we’ll look into it for you.

🔄 Returns & Exchanges

6. What is your return policy?

We accept returns within 30 days after delivery.

To be eligible, items must be:

Unused
In original condition
In original packaging

Please reach out to customer support to start a return.

7. How do I request a return or exchange?

Simply email us at stella20092024@gmail.com with your:

Order number
Reason for the return
Photo of the item (if applicable)

We’ll respond within 24–48 hours with instructions.

8. Do you cover return shipping costs?

Return shipping costs are covered by the customer unless the item arrived damaged, defective, or incorrect.

If the issue is on our end, return shipping is 100% free.

9. What if my item arrives damaged or incorrect?

Please contact us immediately with photos.
We will send a free replacement or provide a refund whichever you prefer.

🛒 Products & Quality

10. Are your products safe for pets?

Yes! Every item in our store is carefully selected for safety, quality, and comfort.
Our grooming, comfort, and outdoor products are designed to be pet-friendly, gentle, and durable.

11. Can your products be used for both cats and dogs?

Many KlyroPaws items are multi-pet friendly.
Product pages will clearly list whether an item is suitable for cats, dogs, or both.

12. How do I choose the correct size for my pet?

Each product page includes a detailed size chart.
For products like life jackets, beds, and harnesses, measure your pet before ordering to ensure a perfect fit.

If you need extra help, message us we’re happy to guide you.

13. Are your products covered by a guarantee?

Yes! All KlyroPaws products come with a 30-Day Satisfaction Guarantee.
If your pet doesn’t love it, send it back.

💳 Payments & Security

14. What payment methods do you accept?

We accept:

Visa
MasterCard
American Express
PayPal
Shop Pay
Apple Pay
Google Pay

All payments are encrypted and secure.

15. Is my information safe?

Absolutely.
KlyroPaws uses SSL encryption to protect all customer data.
We never share, sell, or store your payment information.

👩💻 Customer Support

16. How do I contact KlyroPaws?

Email us anytime at:
📧stella20092024@gmail.com

Our support team replies within 24–48 hours.

17. What if I need to change or cancel my order?

Orders can only be changed or canceled within 12 hours of purchase.
After that, the order begins processing and cannot be stopped.

🐾 Can’t find your question?

We’re always here to help.
Reach out anytime your pet’s happiness is our top priority.